FAQ

1. What products do you sell?

We specialize in computer mice, including wireless mice, ergonomic models, productivity-focused designs, and options for everyday use.

2. Do you ship across the United States?

Yes. We currently serve customers throughout the United States.

3. What shipping options are available?

We offer the following shipping methods:

• Express (3–6 business days): $20
• Free Shipping (7–14 business days): Free
• Free Shipping – Bag Promotion (7–14 business days): Free
• Free Standard (7–14 business days): $10

Delivery times are estimates and may vary depending on location, holidays, and carrier conditions.

4. How long does order processing take?

Orders are typically processed within 1–3 business days before shipment.

5. How can I track my order?

Once your order has been shipped, you will receive a tracking number via email.

6. Can I change or cancel my order?

If your order has not entered processing, please contact us as soon as possible. We will do our best to assist.

7. What if my order arrives damaged?

Please contact our support team with your order number and photos of the issue. We'll review and help resolve it quickly.

8. Do your products require batteries?

Battery requirements vary by model. Please check the product description before purchasing.

9. Are your computer mice compatible with Mac and Windows?

Most models support Windows and macOS. Compatibility details are listed on each product page.

10. How can I contact customer support?

You can reach us through the Contact Us page on our store. We aim to respond as quickly as possible.

Thank you for shopping with NorviqueGrandHouse.